Privacy Policy – 98 Games Pakistan Online Gaming Platform

1. Introduction

98 Games ("we", "us", "our", "the Platform") operates the online gaming platform accessible at 98games.app. As part of running this platform, we collect and process certain personal data about registered players and visitors. This Privacy Policy explains how that data is handled — what we collect, why we collect it, who has access to it, how long we keep it, and what your rights are in relation to it.

This policy applies to all players registered on the 98 Games platform, all visitors to 98games.app, and all individuals who interact with us via live chat, email, or any other channel. By registering an account or continuing to use 98 Games, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which form the full contractual framework for your use of the platform.

98 Games is committed to handling personal data responsibly and lawfully. We do not collect data we do not need, we do not keep it longer than necessary, and we do not share it with parties who have no legitimate reason to receive it. That is the short version. The sections below explain the full picture.

Plain summary: We collect your data to verify who you are, process your payments, run the games, prevent fraud, and stay in touch when necessary. We do not sell it, and we do not share it with advertisers. You can ask us to show you, correct, or delete your data at any time.

2. What Personal Data We Collect

98 Games collects personal data in several ways: directly from you when you register or interact with the platform, automatically as you use the platform, and from third parties such as payment processors and identity verification providers.

2.1 Data You Provide Directly

Registration data: Full name, mobile number, date of birth, and password when you create your 98 Games account.
Identity verification data: CNIC (Computerised National Identity Card) details and/or a copy of the document, selfie or photo verification, when required for KYC.
Payment data: Mobile wallet identifiers (e.g. Easypaisa or JazzCash account number), bank account details for IBFT transfers, or the last four digits of your Visa/Mastercard. Full card numbers are processed by your bank or payment provider — 98 Games does not store them.
Communications data: Messages you send to the 98 Games support team via live chat or email, including your name, contact details, and the content of your query.
Responsible gaming data: If you set deposit limits, session limits, or request self-exclusion, we record these preferences to implement and enforce them.

2.2 Data Collected Automatically

Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
Usage data: Pages visited on 98games.app, games played, bet amounts, session durations, click patterns, and navigation paths within the platform.
Transaction data: A full record of deposits, withdrawals, bets placed, game outcomes, and bonus activity on your 98 Games account.
Log data: Server access logs, error logs, and security event logs associated with your account activity.

2.3 Data from Third Parties

Payment processors: Confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners confirming deposit and withdrawal transactions.
Identity verification providers: Results of KYC checks, fraud screening, and age verification where we use a third-party provider to assist with these processes.
Referral data: If you were referred to 98 Games by an existing player via the Refer a Friend programme, we receive limited data (typically a referral code or link click) to track and reward the referral.

3. How We Use Your Personal Data

We use the data we collect for specific, defined purposes. We do not use your data for purposes beyond what is described here, and we do not use it for targeted advertising to third parties.

Purpose	Data Used	Why It Is Necessary
Account registration and management	Name, mobile number, date of birth, password	To create and manage your 98 Games account
Age and identity verification	CNIC, date of birth, photo verification	Legal obligation — underage access prevention
Processing deposits and withdrawals	Payment method details, transaction history	To execute financial transactions in PKR
Delivering games and platform services	Account data, device data, game history	To run the games and maintain your account state
Fraud prevention and security	IP address, device data, transaction patterns	To detect and prevent fraudulent activity
Customer support	Account data, communication content	To resolve queries and complaints
Responsible gaming tools	Limit settings, exclusion status, session data	To implement and enforce player-set controls
Platform improvement	Anonymised usage and performance data	To improve the 98 Games user experience
Service communications	Mobile number, account status	To notify you of account events, e.g. withdrawal confirmation

98 Games does not use personal data to build profiles for sale to advertisers or data brokers. We do not engage in behavioural advertising using your 98 Games data on third-party platforms.

4. Legal Basis for Processing

Every use of your personal data by 98 Games is based on one of the following grounds. We rely on different grounds for different purposes:

Contract performance: Processing your data is necessary to deliver the services you signed up for when you created your 98 Games account. This covers account management, game delivery, and payment processing.
Legal obligation: Some processing is required for 98 Games to comply with applicable laws — particularly age verification, identity verification, anti-money laundering obligations, and fraud prevention.
Legitimate interests: 98 Games has legitimate interests in operating a secure, fraud-free, and high-quality platform. Processing for fraud detection, platform security, and anonymous analytics is carried out on this basis, balanced against your interests and rights.
Consent: Where we send you optional promotional communications (e.g. special offers, newsletters), we do so only on the basis of your consent. You can withdraw consent at any time by updating your communication preferences in account settings or by contacting support.

5. Who We Share Your Data With

98 Games shares personal data with third parties only where it is genuinely necessary to operate the platform or comply with legal obligations. We do not sell your data. We do not share it for advertising purposes. The third parties who may receive your data are:

Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT-connected banks, and Visa/Mastercard payment networks — to process deposits and withdrawals in PKR on your behalf.
Identity verification providers: Third-party KYC and age verification services that help us confirm player identities and comply with our verification obligations. These providers act under strict contractual terms and are not permitted to use your data for their own purposes.
Technology and hosting providers: Server, cloud storage, and platform infrastructure providers who host the 98 Games platform. These providers access data only as necessary to provide their services and are bound by confidentiality obligations.
Fraud prevention and security services: Third-party tools that help 98 Games identify unusual activity, detect account takeover attempts, and prevent money laundering. Data shared with these services is used solely for security purposes.
Legal and regulatory bodies: Where 98 Games is required by law, court order, or regulatory instruction to disclose player data, we will do so. We will notify you if legally permitted to do so before disclosing.
Business successors: In the event of a merger, acquisition, or sale of all or part of 98 Games, player data would form part of the transferred assets. You will be notified of any such event and your rights in relation to it.

All third parties who receive personal data from 98 Games are required to handle it lawfully, securely, and in accordance with their own privacy obligations. We do not authorise any third party to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

98 Games uses cookies and similar technologies on 98games.app. Cookies are small files stored on your device that help the platform remember your preferences, maintain your login session, and understand how players use the site so we can improve the experience.

Types of Cookies We Use

We use three categories of cookies:

Essential Essential cookies — these are necessary for the 98 Games platform to function. They maintain your login session, remember your language preference, and ensure the platform responds correctly to your requests. You cannot opt out of essential cookies and still use the platform.
Analytics Analytics cookies — these help us understand how players navigate 98 Games: which pages are most visited, how long sessions last, and where players encounter problems. Data is aggregated and anonymised. We use this to improve the platform.
Functional Functional cookies — these remember your preferences on the platform, such as your preferred game lobby view, responsible gaming settings, and last visited sections. Disabling these will not break the platform but may reduce convenience.

Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Blocking essential cookies will prevent you from using the 98 Games platform. To manage cookies, look in your browser's "Settings" or "Privacy" menu — the exact location varies by browser.

Note on mobile browsers: On Android and iOS mobile browsers, cookie management is typically in Settings → Privacy → Clear Browsing Data or similar. If you are using the 98 Games mobile web platform, clearing site data will log you out of your session.

7. How Long We Keep Your Data

98 Games does not keep personal data for longer than is necessary for the purpose for which it was collected, or longer than required by applicable law. Retention periods for different categories of data are as follows:

Account data (name, mobile number, date of birth): Retained for the duration of your account plus 5 years after closure, to comply with anti-money laundering and audit obligations.
Identity verification documents (CNIC copies): Retained for 5 years from the date of verification, in line with standard KYC record-keeping requirements.
Transaction records (deposits, withdrawals, bets): Retained for 7 years from the date of each transaction, for financial record-keeping and dispute resolution purposes.
Support communications: Retained for 3 years from the date of the last communication in each case, to allow for follow-up and dispute resolution.
Responsible gaming records (limits, exclusions): Retained for 7 years from account closure, to ensure self-exclusion lists can be honoured in the event of re-registration attempts.
Technical logs (server logs, IP logs): Typically retained for 90 days for security monitoring, then deleted or anonymised.
Marketing consent records: Retained for 2 years after consent is withdrawn, as evidence of past consent.

When data reaches the end of its retention period, 98 Games deletes it securely or anonymises it so it can no longer be associated with you as an individual.

8. How We Keep Your Data Secure

98 Games takes data security seriously. We have implemented a range of technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

Encryption in transit: All data transmitted between your device and 98 Games servers is encrypted using TLS (Transport Layer Security). You can verify this by the padlock icon in your browser's address bar.
Encryption at rest: Sensitive personal data stored on 98 Games servers is encrypted at rest. Payment details provided to the platform are handled via secure payment gateways and are not stored on 98 Games infrastructure in full form.
Access controls: Access to player personal data within the 98 Games team is restricted on a need-to-know basis. Staff with access to sensitive data undergo background checks and are bound by confidentiality obligations.
Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraudulent access or compromise. Suspicious activity triggers account review and potential security alerts to the registered mobile number.
Two-factor authentication: 98 Games supports two-factor authentication on player accounts. We strongly encourage all players to enable this from account settings for additional protection.

Despite these measures, no digital platform can guarantee 100% security. If you become aware of any unauthorised activity on your 98 Games account, contact support immediately at support@98games.app. We will investigate promptly and take appropriate action.

98 Games will never ask for your account password via email, chat, or phone. If you receive such a request, it is not from us — do not respond and report it to our support team immediately.

9. Your Data Rights

As a player at 98 Games, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@98games.app with your registered mobile number and a description of your request. We will respond within 30 days.

Right of Access

You can request a copy of all personal data 98 Games holds about you. We will provide this in a clear, readable format within 30 days of your request.

Right to Correction

If any data 98 Games holds about you is inaccurate or incomplete, you can ask us to correct it. Most basic account details can be updated directly in your account settings.

Right to Deletion

You can request deletion of your personal data. This right is subject to our legal obligations — we cannot delete transaction records during the mandatory retention period. Closing your account triggers deletion of non-essential data.

Right to Restrict Processing

In certain circumstances — for example, if you contest the accuracy of data — you can ask 98 Games to restrict how we use it while the matter is being resolved.

Right to Portability

For data you have provided to 98 Games directly, you can request it in a structured, machine-readable format (e.g. CSV) so you can transfer it to another service if you wish.

Right to Object

You can object to processing carried out on the basis of legitimate interests. 98 Games will stop that processing unless we can demonstrate compelling grounds that override your rights.

10. Minors and Underage Access

The 98 Games platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a user is under 18, their account will be immediately closed and all data associated with the account will be deleted (subject to any legal obligations to retain specific records).

Parents and guardians who believe a minor has registered on 98 Games should contact us immediately at support@98games.app. We take these cases seriously and will act promptly. Our Responsible Gaming page has further information on protecting younger people from access to online gaming platforms.

11. Changes to This Privacy Policy

98 Games may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered mobile number or via a platform notification when they next log in.

We encourage you to review this Privacy Policy periodically. Your continued use of 98 Games after any updates constitutes your acceptance of the revised policy. If you do not agree with changes to this policy, you should stop using the platform and contact support to request account closure and data handling in line with your rights.

This Privacy Policy was last reviewed and updated in July 2025. The English version is the governing document. In the event of any conflict between translated summaries and this English version, the English version prevails.

12. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 98 Games has handled your personal data, please get in touch. We will respond as promptly as possible — typically within 72 hours for most requests, and within 30 days for formal data access requests.

Email: support@98games.app
Live Chat: Available 24/7 from within your 98 Games account — just log in and open the chat window
Subject line for data requests: "Privacy Request – [your registered mobile number]"

When contacting us about a data request, please include your registered mobile number and a clear description of what you are requesting. If you are requesting access to or deletion of your data, we may need to verify your identity before processing the request — this is to protect your data from being accessed or deleted by someone other than you.